Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and we want to make sure our customers feel confident and protected when ordering from us. This Refund Policy outlines the terms under which refunds, exchanges, and cancellations are handled for orders placed through our website at wlngsnob.bond or through any affiliated ordering platforms.

Please read this policy carefully before placing your order. By completing a purchase through our website or associated channels, you agree to the terms set forth in this Refund Policy. If you have any questions, you may contact us at [email protected].

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in the quality of our food and service. Every order is prepared with care, using fresh ingredients and following strict food safety standards. However, we acknowledge that mistakes can happen — whether that is an incorrect item, a missing component, a quality concern, or an issue during delivery. In these situations, we are here to help and will work with you to find a fair and reasonable resolution.

Our refund policy is designed to comply with applicable consumer protection laws in the United States, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, and relevant state-level consumer protection statutes. Where applicable, California residents may also have rights under the California Consumer Privacy Act (CCPA/CPRA) regarding data collected during the refund process.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• Incorrect Order: You received items that were significantly different from what you ordered (e.g., wrong flavor, wrong quantity, or wrong sauce).
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup.
• Food Quality Issues: The food received was undercooked, spoiled, or otherwise unfit for consumption upon receipt.
• Allergy or Dietary Concern: You notified us of a specific dietary restriction or allergy at the time of ordering, and the item delivered did not comply with that requirement.
• Order Not Delivered: Your order was never delivered and there is no confirmation or evidence of successful delivery.
• Duplicate Charge: You were charged more than once for the same order due to a technical or processing error.

Refunds are evaluated on a case-by-case basis. Wing Snob reserves the right to request supporting documentation, such as photographs of the item(s) received, before processing a refund.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the timeframes specified below:

Requests submitted outside of these windows may not be eligible for a refund. We strongly encourage customers to inspect their orders immediately upon receipt.

4. Non-Refundable Items and Situations

Certain situations and items are not eligible for refunds. Please review the following non-refundable conditions carefully:

5. How to Request a Refund — Step-by-Step

If you believe you are eligible for a refund, please follow these steps to submit your request:

1. Step 1 — Gather Your Information: Locate your order confirmation number, the date and time of your order, and the email address used to place the order.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the items received, especially if there is a food quality issue, incorrect item, or missing component.
3. Step 3 — Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form available on wlngsnob.bond. Include the following information in your message:
   • Full name
   • Order number
   • Date and time of the order
   • Description of the issue
   • Any supporting photographs or documentation
   • Your preferred refund method (if applicable)
4. Step 4 — Await Confirmation: Our customer support team will acknowledge your request within 1–2 business days and may ask for additional information if needed.
5. Step 5 — Resolution: Once your request has been reviewed and approved, we will inform you of the refund amount and the processing timeline applicable to your payment method.

Please do not dispute a charge with your bank or credit card issuer before contacting us first. We ask that customers allow us the opportunity to resolve the issue directly, as chargebacks can result in delays and additional complications for both parties.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account will depend on the payment method used:

Please note that Wing Snob processes refunds on our end promptly once approved; however, we cannot control the processing times of individual banks or payment processors. If you do not see the refund within the estimated timeframe, please contact your financial institution before reaching out to us.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only certain items in a multi-item order were incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly.
• The food quality issue affected only a portion of the order (e.g., one flavor of wings was unsatisfactory while another was correct).
• A promotional discount or coupon was applied to the original order, and the refund will be calculated on the actual amount paid rather than the menu price.
• The order was partially consumed before a quality issue was identified, and a full refund is not warranted under the circumstances.

The determination of whether a full or partial refund is appropriate will be made by our customer support team based on the specific circumstances of each case. We strive to be fair and transparent in all refund decisions.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item-for-item exchanges in the same manner as retail stores. However, we do offer the following alternatives as appropriate:

• Replacement Item: If an incorrect or unsatisfactory item is identified and reported within the eligible timeframe, we may offer to send a replacement item at no additional cost, subject to availability and feasibility based on your location and order type.
• Store Credit: In lieu of a monetary refund, we may offer store credit of equivalent value, which can be applied toward a future order at Wing Snob.
• Reorder Discount: In some situations, we may offer a discount code for your next order as a gesture of goodwill, even if a full refund is not applicable under the terms of this policy.

Exchange options are offered at the sole discretion of Wing Snob management and are subject to availability.

9. Cancellation Policy

We understand that plans change. The following cancellation terms apply to orders placed through our website or affiliated channels:

• Before Preparation: Full refund issued if cancellation is requested within 5 minutes of order placement and before preparation starts.
• During Preparation: No cancellation or refund is available once food preparation has begun.
• After Dispatch (Delivery Orders): Once an order has been dispatched for delivery, cancellation is not possible. Refund eligibility would then be evaluated based on the delivery outcome.
• Catering or Large Group Orders: Special cancellation terms apply to catering or large group orders. These orders require at least 48 hours' notice for cancellation and may be subject to a cancellation fee depending on the preparation already completed. Please contact us directly at [email protected] for catering-specific terms.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns promptly and fairly. In the event that you are not satisfied with the resolution provided by our customer support team, the following dispute resolution process applies:

1. Step 1 — Internal Escalation: You may request that your refund case be escalated to a senior member of our management team by noting your escalation request in your follow-up email to [email protected]. Escalated cases are typically reviewed within 3–5 business days.
2. Step 2 — Informal Resolution: Our management team will make every reasonable effort to reach a mutually agreeable resolution. This may include a revised refund offer, store credit, or other appropriate remedy.
3. Step 3 — External Resolution: If an internal resolution cannot be reached, you may file a complaint with the following authorities as applicable:
   • The Federal Trade Commission (FTC) at ftc.gov for consumer protection concerns.
   • Your state Attorney General's office for state-level consumer protection complaints.
   • The Better Business Bureau (BBB) for informal dispute mediation.
   • California residents may also contact the California Department of Consumer Affairs under applicable CCPA/CPRA provisions regarding data used in the refund process.
4. Step 4 — Chargeback Notice: If you choose to initiate a chargeback with your financial institution, we request that you notify us simultaneously at [email protected] so that we can cooperate with the process and provide relevant documentation to your bank.

11. Third-Party Platform Orders

If your order was placed through a third-party delivery or ordering platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please be aware that:

• Refund requests for those orders must be directed to the respective platform's customer support team.
• Wing Snob does not have direct control over refund decisions made by third-party platforms.
• Refund eligibility timelines and amounts may differ from those stated in this policy when third-party platforms are involved.
• We encourage you to review the refund policy of the platform you used to place your order.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or ordering services following the posting of any changes constitutes your acceptance of the updated policy. If you have a pending refund request at the time of a policy update, the policy in effect at the time of your original order will apply to that specific request.

13. Contact Information for Refund Requests

For all refund-related inquiries, cancellation requests, or dispute escalations, please contact our customer support team using the information below. We aim to respond to all inquiries within 1–2 business days.

This Refund Policy was last updated on September 29, 2026. Wing Snob is a food business operating in the United States and complies with all applicable federal and state consumer protection regulations, including those enforced by the Federal Trade Commission (FTC) under the FTC Act.