Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal data when you visit our website at wlngsnob.bond, place orders, interact with our services, or otherwise engage with us. Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations. We are dedicated to maintaining compliance with all applicable data protection frameworks.

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1. About Wing Snob

Wing Snob is a food service business operating in the United States. We provide customers with high-quality food products and dining experiences. For all privacy-related inquiries, you may contact us using the following details:

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2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through the following channels:

• Our website located at wlngsnob.bond and any subdomains thereof
• Online ordering platforms and applications linked to our services
• Email, telephone, and other direct communications with our team
• In-person interactions at our physical locations
• Social media pages and platforms where we operate an official presence
• Promotional campaigns, contests, loyalty programs, and marketing activities
• Third-party platforms and partners that reference or link to this Privacy Policy

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our website.

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3. Information We Collect

We collect various categories of personal information in the course of providing our food services and operating our website. The types of information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in a promotion, or contact our customer service team, we may collect the following personal identification information:

• Full name
• Email address
• Mailing or delivery address
• Telephone or mobile phone number
• Date of birth (where relevant for age verification or promotions)
• Username and password for online accounts
• Profile photographs or avatars (if uploaded voluntarily)
• Signature (where required for delivery confirmation)

3.2 Order and Transaction Information

When you purchase food products or services from us, we collect information related to your transactions, including:

• Items ordered, quantities, and customizations
• Order history and frequency of purchases
• Billing information and payment method details (note: full payment card numbers are not stored by us — see Section 8)
• Delivery preferences and special instructions
• Gift card purchases and redemptions
• Loyalty points balances and redemption history
• Feedback, reviews, and ratings submitted after orders

3.3 Usage and Technical Data

When you visit our website or interact with our digital platforms, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Device identifiers and hardware model information
• Referring website or search engine query
• Pages visited, links clicked, and time spent on each page
• Date and time of visits and sessions
• Errors encountered and crash reports
• Search queries entered on our website

3.4 Location Information

With your permission, we may collect precise or approximate location data in order to provide location-based services such as finding nearby Wing Snob locations, facilitating delivery services, or personalizing your experience. You may disable location services through your device or browser settings at any time.

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to Section 10 of this Privacy Policy. The data collected through cookies may include session identifiers, user preferences, shopping cart contents, and analytics data.

3.6 Communications Data

When you contact us by email, phone, chat, or through our contact forms, we collect and retain records of those communications, including:

• The content of your messages and inquiries
• Your contact details as provided in the communication
• Customer service records, notes, and resolution history
• Call recordings (where permitted by law and where notice is given)

3.7 Marketing and Preference Data

We collect information about your marketing preferences, including:

• Newsletter subscription status and preferences
• Opt-in and opt-out records for promotional communications
• Survey responses and feedback form submissions
• Participation in contests, sweepstakes, or loyalty programs
• Food preferences and dietary restrictions (if voluntarily provided)

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social media)
• Third-party delivery platforms and aggregators
• Analytics and advertising partners
• Publicly available sources
• Business partners and referral programs

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4. How We Use Your Information

Wing Snob uses the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup services
• Managing your account and profile
• Sending order confirmations, receipts, and status updates
• Processing payments and refunds
• Verifying your identity and preventing unauthorized account access
• Administering loyalty programs and reward redemptions

4.2 Customer Service and Communications

• Responding to your inquiries, complaints, and support requests
• Sending important notices about changes to our services, terms, or policies
• Providing you with updates about your orders or account
• Following up on feedback and resolving disputes

4.3 Marketing and Promotions

• Sending you promotional emails, offers, and newsletters where you have opted in
• Personalizing marketing communications based on your preferences and purchase history
• Running contests, giveaways, and promotional campaigns
• Delivering targeted advertisements on our website and third-party platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

4.4 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and engagement patterns
• Understanding customer preferences to improve our menu and services
• Conducting internal research and product development
• Generating aggregated and anonymized reports and statistics
• Monitoring and improving the performance and security of our website

4.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, abuse, or illegal activity
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public
• Resolving disputes and defending legal claims

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5. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties. However, we may share your information with certain categories of third parties in the following circumstances:

5.1 Service Providers and Vendors

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only for the purposes specified by us and in accordance with applicable privacy laws. Categories of service providers include:

• Payment processors: To securely process payment transactions
• Delivery and logistics partners: To facilitate food delivery to your address
• Cloud hosting and IT service providers: To store and manage our data and systems
• Email and communication platforms: To send transactional and marketing emails
• Analytics providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Customer support platforms: To manage support tickets and communications
• Marketing and advertising platforms: To deliver targeted advertisements
• Fraud prevention services: To detect and prevent fraudulent activity

5.2 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, or other business transaction involving Wing Snob, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you by email and/or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other applicable agreements
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

5.4 With Your Consent

We may share your personal information with other third parties with your explicit consent. In such cases, we will clearly describe the purpose of the sharing and allow you to withdraw your consent at any time.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

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6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, provide a different level of service, or suggest that you will receive worse treatment for exercising your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format that allows you to transmit the data to another entity.

6.2 Rights Available to All Users

Regardless of your location, Wing Snob respects the following privacy rights for all users:

• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent for processing activities based on consent, without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: Opt out of receiving marketing and promotional communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: wlngsnob.bond and using the available contact or privacy request form

We will verify your identity before processing your request to protect the security of your information. You may designate an authorized agent to submit requests on your behalf; such agents must provide written authorization and verification of their own identity. We will respond to verifiable consumer requests within 45 days of receipt. If additional time is needed (up to 90 days total), we will notify you of the extension and the reason for it.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected:

Data Category	Retention Period
Account and profile information	Duration of active account plus 3 years after account closure
Order and transaction records	7 years (for tax, accounting, and legal compliance)
Customer service communications	3 years from the date of last interaction
Marketing preferences and consent records	Duration of relationship plus 5 years
Website usage and analytics data	Up to 26 months (in line with standard analytics practices)
Cookie and tracking data	As specified in our Cookie Policy (typically session to 2 years)
Legal, compliance, and fraud prevention records	As required by applicable law or until resolution of relevant matters

When personal information is no longer required for these purposes, we will securely delete, anonymize, or destroy it in accordance with our data disposal procedures.

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8. Data Security

Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, loss, misuse, alteration, or destruction.

8.1 Technical Security Measures

• Encryption: All data transmitted between your browser and our website is protected using industry-standard Transport Layer Security (TLS/SSL) encryption.
• Secure Payment Processing: We do not store full payment card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other security technologies to protect our network infrastructure.
• Regular Security Assessments: We conduct regular security audits, vulnerability assessments, and penetration testing.

8.2 Administrative Security Measures

• Employee privacy and security training programs
• Confidentiality agreements with employees and contractors who handle personal data
• Data minimization practices to limit the collection of unnecessary personal information
• Incident response plans and breach notification procedures

8.3 Limitations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the appropriate authorities as required by applicable law, including the FTC Act requirements for unfair or deceptive practices related to data security.

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9. Children's Privacy

Wing Snob does not knowingly collect, solicit, or maintain personal information from individuals under the age of 18. Our website and digital services are not directed to children, and we do not market our services to minors. If you believe that we have inadvertently collected personal information from a child under the age of 18, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 years of age. Parents or guardians who become aware that their child has provided us with personal information without parental consent should contact us so that we can take appropriate action.

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10. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files stored on your device when you visit our website.

10.1 Types of Cookies We Use

Cookie Type	Purpose
Strictly Necessary	Essential for the website to function. Cannot be disabled.
Functional	Remember your preferences (e.g., language, location, login status).
Analytics/Performance	Collect information about how visitors use our website (e.g., Google Analytics).
Marketing/Advertising	Track browsing habits to deliver relevant advertisements on our site and third-party platforms.

10.2 Managing Cookie Preferences

You can control and manage cookies in the following ways:

• Using the cookie consent banner displayed when you first visit our website
• Adjusting your browser settings to block or delete cookies
• Opting out of specific third-party cookies through the third party's opt-out mechanisms (e.g., Google Analytics Opt-out Browser Add-on)
• Contacting us at [email protected] to request assistance with managing cookie preferences

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.

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11. International Data Transfers

Wing Snob is based in the United States and operates primarily within the United States. Your personal information is collected, stored, and processed in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States for processing in accordance with this Privacy Policy. We take reasonable steps to ensure that any such transfers comply with applicable data protection requirements and that your information receives an adequate level of protection.

If you are located in a jurisdiction with specific data transfer regulations, please contact us at [email protected] to discuss how your data is handled and what protections are in place.

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12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, or services that are not owned or controlled by Wing Snob. This Privacy Policy applies solely to information collected by Wing Snob through our website and services. We have no control over, and assume no responsibility for, the privacy practices or content of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not constitute an endorsement of the third party's privacy practices or policies.

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13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online browsing activity tracked. Currently, our website does not respond to DNT signals because there is no standardized industry-wide approach to responding to such signals. However, you can manage your tracking preferences through our cookie settings and the opt-out mechanisms described in Section 10.

We will continue to monitor developments in this area and update our practices as standardized solutions become available.

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14. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents have the following rights under the Shine the Light Law (California Civil Code Section 1798.83):

• You may request information about personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year.
• You may request information about the categories of personal information shared and the names and addresses of third parties with whom we shared such information.

To make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

14.1 Categories of Personal Information Collected (CCPA)

For purposes of the CCPA/CPRA, we have collected the following categories of personal information in the preceding 12 months:

CCPA Category	Examples Collected	Collected?
Identifiers	Name, email, IP address, account ID	Yes
Customer Records	Name, address, phone, payment information	Yes
Commercial Information	Purchase history, order details	Yes
Internet/Network Activity	Browsing history, interaction with website	Yes
Geolocation Data	Approximate or precise location	Yes (with consent)
Inferences	Preferences, behavior patterns	Yes
Sensitive Personal Information	Financial information (limited, for payment processing)	Limited

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15. How to File a Complaint

If you believe that Wing Snob has violated your privacy rights or failed to comply with applicable privacy laws, we encourage you to first contact us directly so that we may attempt to resolve your concern:

If you are not satisfied with our response, you may also file a complaint with the appropriate regulatory authorities:

15.1 Federal Trade Commission (FTC)

The FTC has authority to investigate and take action regarding unfair or deceptive privacy practices under the FTC Act (15 U.S.C. § 45). You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorney General

You may also file a privacy-related complaint with your state's Attorney General office. Most state Attorneys General have consumer protection divisions that handle privacy complaints.

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16. FTC Act Compliance

Wing Snob is committed to compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our representations to you. We do not engage in deceptive data collection or use practices, and we strive to provide you with clear and accurate information about how we handle your personal data.

We follow FTC guidelines on data security, behavioral advertising, and consumer privacy, including the FTC's Safeguards Rule where applicable to our business operations. If you believe any of our practices are unfair, deceptive, or inconsistent with this Privacy Policy, please contact us immediately at [email protected].

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17. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users where required by law

Your continued use of our website or services after the effective date of any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and thoroughly.